Enterprise
Built for teams that run heavy.
Dedicated infrastructure, negotiated pricing, compliance tooling, and a team that picks up the phone. Relay Enterprise is for products where real-time communication is load-bearing.
Is this you?
Enterprise is the right fit if you're…
The Starter and Growth plans work well for most teams. Enterprise is available to customers who have averaged 750,000+ participant-minutes/month for at least 3 consecutive months. We verify this from your account before extending an offer — or reach out and we'll take a look.
- Averaging 750,000+ participant-minutes/month for at least 3 months
- Consistently racking up overage charges and want a predictable monthly bill
- Operating in regulated industries (healthcare, finance, legal)
- Requiring SSO or audit logs for compliance
- Need a signed SLA for internal procurement
- Building on behalf of multiple end-customers (platforms)
- Want dedicated infrastructure, not shared capacity
- Using AI moderation and want to bring your own API key to avoid markup
The overage problem
Heavy usage on Growth gets expensive fast.
Growth includes 300,000 participant-minutes. Once you exceed that, every extra minute is billed at $0.002 — and that number moves every month. Enterprise is billed at $0.000024/min with a guaranteed ceiling of $9,500 for up to 400M minutes. Use less, pay less. Above 400M, overages are negotiated based on your profile.
Example — 500 sessions/month, 100 participants avg, 90 min avg
Your usage
On Growth
Varies with usage — could be higher
On Enterprise
Pay for what you use — capped at $9,500
In this scenario, switching to Enterprise saves approximately $8,642/mo ($103,704/year) — billed at $0.000024/min, with a hard ceiling of $9,500 for up to 400M minutes. Use less, pay less.
Get a quote →What's included
Everything in Growth, plus:
Dedicated media infrastructure
Run your own dedicated Relay instance on your infrastructure — full control, no shared capacity, and no noisy-neighbour effects. Your data stays on your servers, provisioned specifically for your peak load.
Custom SLA + uptime guarantees
We define response times, resolution targets, and uptime commitments in writing. You get a contract, not just a status page.
SSO / SAML
Integrate Relay into your existing identity provider — Okta, Azure AD, Google Workspace, or any SAML 2.0-compatible IdP. No separate credentials to manage.
Audit logs
Every admin action, API call, and billing event is logged and exportable. Satisfies SOC 2, ISO 27001, HIPAA, and internal compliance requirements.
Unlimited halls & participants
No cap on concurrent halls, no per-hall participant limits. Architect your product for any scale without negotiating headroom.
Volume discounts
Participant-minute pricing negotiated based on your actual usage profile. The more you use, the lower the per-minute rate — well below the standard $0.002/min.
BYOK for AI systems
Bring your own API key for AI-powered features like live hall moderation. Connect your own Google Cloud, OpenAI, or compatible provider credentials — Relay passes calls through your key so you're billed directly at cost, with no Relay markup.
White-glove onboarding
A dedicated solutions engineer works with your team through integration, load testing, and go-live. Not a knowledge base article — actual people.
Invoice billing
Pay by invoice on net-30 terms. No card on file required. Procurement-friendly contracts available.
Billing
How enterprise billing works
On a self-serve plan, heavy usage means unpredictable overage charges. Enterprise replaces that with a fixed monthly rate negotiated around your actual volume — so your infrastructure bill doesn't move when your usage does. Here's how we get there.
You qualify, then we talk
Enterprise is available to teams averaging 750,000+ participant-minutes/month for 3 consecutive months. Once you hit that threshold, reach out — or we'll reach out to you. From there we scope your usage, compliance needs, and infrastructure requirements.
You get a rate — with a ceiling
Enterprise is billed at $0.000024/participant-minute. At 400M minutes that comes to $9,500 — and that's the most you'll ever pay for that volume. Use less, pay less. Above 400M, overages are negotiated based on your profile.
Invoiced monthly
We send a Stripe invoice on your billing date. Net-30 payment terms. No automatic card charges unless you prefer it.
Reviewed annually
At renewal we look at your actual usage and adjust the contract to reflect where you are — up or down.
How Enterprise compares
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Per-minute rate | $0.002 (overage) | $0.002 (overage) | $0.000024 |
| Monthly ceiling | — | — | $9,500 / 400M min |
| Participants per hall | 100 | 250 | Unlimited |
| Concurrent halls | 10 | 50 | Unlimited |
| Overage rate | $0.002/min | $0.002/min | Negotiated above 400M |
| Session recording | ✓ | ✓ | ✓ |
| Live hall moderation | — | ✓ | ✓ |
| Clip extraction | ✓ | ✓ | ✓ |
| Signed webhooks | ✓ | ✓ | ✓ |
| Dedicated Slack support | — | ✓ | ✓ |
| Dedicated infrastructure | — | — | ✓ |
| Custom SLA | — | — | ✓ |
| SSO / SAML | — | — | ✓ |
| Audit logs | — | — | ✓ |
| Invoice billing | — | — | ✓ |
| BYOK for AI systems | — | — | ✓ |
| White-glove onboarding | — | — | ✓ |
Get started
Two ways to get on Enterprise
Qualify through usage, or tell us who you are and we'll set you up on day one.
Standard path
Grow into it
Use Relay on Starter or Growth. Once you've averaged 750,000+ participant-minutes/month for 3 consecutive months, you automatically qualify. We'll reach out — or you can.
- No contract required to start
- Qualification verified from your usage data
- Seamless migration — no downtime
Fast-track
Already at scale? Skip the queue.
If you're a large organisation and know you'll exceed the threshold immediately — tell us. We review every fast-track request manually and can activate enterprise access on day one.